FREQUENTLY ASKED QUESTIONS
Healthcare and Clinic Related Questions, Answered for You
HOW MANY PATIENTS DO YOU SERVE AT ALPINE MEDICAL CENTRE?
Here at Alpine Medical Centre our doctors see combined as many as 250 - 300 patients in a week. Sometimes due to unforeseen circumstances our doctors can fall behind from time to time, if you are ever concerned if the doctor is running behind for your appointment, please feel free to call our reception and we will assist in informing you of any waiting times.
CAN WE JUST WALK IN TO SEE A DOCTOR?
Unfortunately we are unable to accommodate for patients who simply just walk in to see the GP's, Specialist's or Nurse.
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If you require to see a doctor for any urgent matters, please present to your nearest hospitals emergency department.
If you are experiencing a medical emergency dial 000 for emergency services or present to your nearest hospital's emergency department or Urgent Care Clinic.
WE HAVE 'BOOK ON THE DAY' APPOINTMENTS.
Each day our doctors keep aside appointments for 'Book on the Day' times. These are for any urgent matters. Our reception staff are trained to be able to triage patients over the phone. If you require an appointment on the day and can not see any available online, please call the clinic at 9am each day to see if you qualify for a book on the day appointment.
WHAT IF THE DOCTOR IS FULLY BOOKED?
If your preferred doctor is fully booked on the day you would like an appointment, the reception staff will offer you an alternative day, time or even doctor. If these options are still unsuitable to you, the clinic has an option for a 'CANCELLATION' list. This list starts new each day and refers to if someone calls and cancels there pre-booked appointment, staff will be able to call you and offer there appointment time to you. Please remember, that the cancellation list is a day by day list and restarts each morning. Staff will try to accommodate for all your needs and will be require to triage this list. You will only receive a call if an appointment becomes available. Alternative, the doctors do offer telephone appointments. These are set to a daily limit, and only at the end of the day after seeing face to face patients. If this is more suitable then ask the reception about this option.
DO WE OFFER AFTER HOURS CARE?
Alpine Medical Centre offers an after hours service through WADMS - Doctors Home Visits. This is available from 6pm until 8am the following morning. WADMS are a deputising company that offer mixed billing consultations from a doctor to your very own home. *Subject to Triage. If you require a doctors home visits after our clinic is closed, please call 08 9321 9133. For further information on the prices that WADMS may charge, please ask their reception at the time of calling. (Alpine Medical Centre does not profit from any home visit conducted by WADMS doctors.)
WHAT IS YOUR NEW PATIENT PROCEDURE?
Currently due to our clinic being at full patient capacity, we currently are unable to accommodate for any new patients with our doctors unless prior approval is given, the doctors review this monthly in case of any arrival of a new practitioner. Until then the general practitioners are not able to see any new patients. * Approved New Patients are subject to the practitioners discretion and fees apply. See our pricing page for further information regarding new patients.
Once we are able to take on new patients, they will be welcome to book in to see either our male or female doctor, or a new practitioner. On arrival to the practice we simply ask you to fill in our registration form and to provide us with your Medicare card if you have one and/or a photo ID, such as your passport or drivers license. Click on the document to the right and download your registration form today.
DOES YOUR CLINIC STILL DO COVID-19 VACCINATIONS?
No, currently Alpine Medical Centre is not vaccinating patients with any of the COVID-19 vaccines.
If you are looking for a clinic that may provide these, please check out the Department of Health website for vaccination clinics.
WHY DO OUR PATIENTS WAIT SO LONG TO SEE THE DOCTOR AFTER THERE BOOKED TIME?
I AM A DOCTOR by Dr Liz Azar.
More often than we would wish, doctors run late.
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​I'd rather be on time, get a lunch break and get home to my family but...​
On the day you are diagnosed with cancer, I will run late for you.​
When I tell you that your unborn baby's heart is not beating, I will run late for you.​
When I realise that your injuries are consistent with domestic abuse, I will run late for you.​
When during your routine appointment you disclose depression, I will run late for you.​
On the day your child needs an urgent appointment for shortness of breath, I will fit you in and I will run late for you.​
For these and another million reasons, doctors run late.​
On the day that YOU need us, we will run late for YOU.
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ZERO TOLERANCE!
Always be nice to reception staff. Alpine Medical Centre's reception staff do an exceptional job working hard to assist both you and the practitioners in our clinic. Reception staff understand how irritable it is to have to wait to see our doctor, however, it is not the receptionists fault if the doctor is running late. Therefore, the medical practice has a zero tolerance for abusive and / or threatening behaviour against staff. This includes shouting, swearing, aggressive actions, threats, inappropriate gestures and name calling.
Abusers will be required to leave the clinic and to transfer their care to another practice.
Refusal to leave will result in the police being called.